I bought my MacBook Pro (Kalmiya) in June of 2007. I absolutely loved it from the get-go. It had a few problems since then; had a lot of parts replaced, but it was only out of commission for a maximum of 10 days over the course of almost three years, so that’s not really such a bad thing.
It started having battery/power issues again a few days ago, and since my Apple Care expires in 17 days, I brought it in today for it’s final appointment, along with a small list of three minor issues and the one kind of major power issue. I explained to the Apple Genius what was wrong, and she told me she’d do some research and get back to me within a couple of hours, which is a pretty different response than I normally get, but whatever. I got in my car and started heading to Houma.
Thirty minutes later I hadn’t gotten too far on the interstate, since there was a lot of traffic, but I got a callback from the Apple Genius.
“I’ve got some good news. I talked to my manager, and we’re going to replace your computer with an entirely new machine.”
Apple, I’ve criticized you before for bewildering business practices and closed products, but I have never and will never be able to criticize you for your customer service.
I got a brand new, $1800 MacBook Pro simply for paying ~$250 for Apple Care three years ago. I love it (named it Melfina), and Apple has officially made a customer for life.
Thanks, Apple, for taking such good care of your customers.
-Philip